PS5 Error CE-108255-1: How to Stop Your Game From Crashing
TL;DR
CE-108255-1 comes with the message “Something went wrong with this game or app.” It’s the PS5’s general crash code. One crash is nothing to worry about: relaunch the game and keep playing.
If it keeps happening in the same game, update the game and the console, then delete and reinstall the game. If it happens across several games, rebuild the database in Safe Mode.
Why Games Throw This Error
This code isn’t tied to one title. Players have reported it in everything from Gran Turismo 7 to Overwatch 2 to Final Fantasy XVI. Because it’s a catch-all, the cause depends on the pattern you’re seeing:
| What you notice | Most likely cause |
|---|---|
| Crashed once, fine afterward | Random glitch |
| One game crashes repeatedly | Corrupted install or a buggy patch |
| Crashes right after a game update | The patch itself; a fix usually follows |
| Many games crash | System software, storage, or database problem |
| Crashes only from an external or M.2 drive | The drive or its connection |
| Crashes when the console is hot or loud | Overheating |
Fixes, in Order
Step 1: Relaunch and update
- Close the game: press the PS button, highlight the game, press Options, and choose Close Game.
- Check for a game update: highlight the game on the home screen, press Options > Check for Update.
- Update the console: Settings > System > System Software > System Software Update and Settings.
- Restart the PS5 (a full restart, not Rest Mode).
Step 2: Reinstall the game
- Highlight the game, press Options > Delete. Deleting a game doesn’t delete its save data, but back it up first if you want to be safe: use PS Plus cloud storage, or make a full console backup to USB. PS5 saves can’t be copied to USB one at a time.
- Download it again from your Game Library, or reinsert the disc.
Sony’s support page for this code says to update the game and, if that fails, points you to PlayStation Repairs. Deleting and reinstalling is the fix most outlets report for it.
Step 3: Rebuild the database in Safe Mode
- Turn the PS5 completely off.
- Press and hold the power button. Let go after the second beep, about seven seconds in.
- Connect the controller with a USB cable and press the PS button.
- Choose Clear Cache and Rebuild Database, then Rebuild Database.
This reorganizes the console’s index of your content. It doesn’t delete games or saves, though it can take a while on a full drive.
Step 4: Rule out storage and heat
- If the game lives on an external USB drive or added M.2 SSD, move it to console storage and test.
- Make sure the vents are clear and the console has a few inches of space on every side. Dust buildup is a real cause of crashes on consoles that are a few years old.
Step 5: Restore licenses
Settings > Users and Accounts > Other > Restore Licenses. This helps when a digital game crashes at launch.
Step 6: Contact PlayStation Support
If crashes continue across multiple games after all of this, it may be hardware. Reach out before trying a full console reset, and back up your saves first if you do reset.
Pro Tips & FAQs
Tip: Report the crash when the PS5 prompts you. Those reports are how developers find and patch crash bugs.
Tip: If a brand-new patch broke a game, check the developer’s social accounts before spending an hour troubleshooting. When thousands of players have the same crash, the fix has to come from them.
What is error CE-108255-1 on PS5?
It’s a general error meaning a game or app crashed. The on-screen message reads “Something went wrong with this game or app.”
Will I lose my save data if I reinstall a game?
No. Saves are stored separately from the game install. Backing them up first is still a sensible precaution.
Does rebuilding the database delete anything?
No. It reorganizes the system’s records of what’s installed. Your games, saves, and settings remain.
Is CE-108255-1 a sign my PS5 is broken?
Not necessarily. If only one game is affected, it’s most likely software. Hardware becomes a real possibility when many games crash even after a database rebuild, and that’s when Sony’s page sends you to PlayStation Repairs.
Does this error affect PS4 games on PS5?
It can. The same steps apply, starting with updating and reinstalling the game.
Sony’s own page for this code (PlayStation Support) says only to update the game and contact PlayStation Repairs. The further steps follow Sony’s general troubleshooting pages and reporting from GamesRadar, Game Revolution, and PSU. Menu names can shift between system software versions.
